Refunds &
withdrawal.

One-time purchases

Every order is a single payment. There is no subscription, so there is nothing to cancel and no future charge.

Your right of withdrawal

Consumers in the EU generally have 14 days from the purchase to withdraw from a contract for digital content without giving a reason. Our registrations and keepsakes are personalised and delivered immediately after payment. For that reason, checkout asks you to expressly request immediate delivery and to acknowledge that your right of withdrawal ends once delivery begins. Without that consent the order cannot be placed.

If delivery has not begun, for example because a payment was confirmed but no registration was created, you can still withdraw within 14 days. Send us a clear statement by email or post. You may use this wording, but you do not have to:

To AURELLO CODE SOFTWARE GROUP LTD, Griva Digeni, 78, 2nd floor, Flat/Office V1, Neapoli, 3101, Limassol, Cyprus, contact@aurello.app:
I hereby withdraw from my contract for the supply of the following digital content: Star Designation Institute registration [registry ID]. Ordered on [date]. Name: [your name]. Address: [your address]. Date: [today's date].

When we refund

• Not deliveredA certificate, wallpaper or poster included in your package is still not available 24 hours after payment, and we cannot provide it promptly after you contact us. We refund the order in full.
• Wrong or faultyA file shows wrong details that we caused, a file does not open, the star page does not work, or the content does not match its description. We correct it first. If we cannot correct it within a reasonable time, we refund you in full or in part, as the law requires.
• Charged twiceYou were charged more than once for the same order. We refund the duplicate payment.

We do not refund a change of mind after delivery has begun. The symbolic nature of the dedication, described before purchase, is also not a reason for a refund. Your statutory rights remain unaffected in every case.

How to ask for help or a refund

Email contact@aurello.app or call +357 96599926. Include your registry ID (it starts with SDI-), the email address used for payment and a short description, with a screenshot if a file looks wrong. Never send card details or passwords. We usually reply within two business days.

Approved refunds are paid back to the original payment method through Stripe. Depending on your bank, the money usually arrives within 5 to 10 business days. When an order is refunded in full, we may remove its registry entry and star page.

Please contact us before opening a dispute with your bank or card provider. We can usually solve the problem faster. For a gift, refunds always go to the person who paid, not to the recipient.